BM101 · SORFA Academy
Building a High-Performance & Positive Workplace: Creating Trust, Accountability, Teamwork & Continuous Improvement
HRD Corp registeredOnline course brochure
Course introduction.
Recurring workplace problems can arise from unclear responsibilities, weak processes and communication gaps as well as individual behaviour. This practical management programme helps organisations strengthen trust, accountability, teamwork and continuous improvement. Participants examine issues through People, Process and System factors, distinguish symptoms from root causes, and apply techniques such as the 5-Why method. Workplace discovery activities, case discussions and group problem-solving connect these ideas with participants' own challenges. The programme concludes with a 90-Day Workplace Improvement Plan that sets actions, responsibilities and measurable outcomes for practical implementation.
Who should attend
- Business owners and management representatives
- Managers and department heads
- Supervisors and team leaders
- Human resources and administration personnel
- Executives and operational personnel
- Employees involved in workplace improvement initiatives
Key Learning Outcomes
- Identify characteristics and barriers affecting performance, teamwork and employee experience.
- Analyse workplace problems by separating symptoms from People, Process and System causes.
- Explain how trust, empowerment, authority and accountability influence performance.
- Apply root-cause analysis and practical problem-solving techniques.
- Develop a 90-Day Workplace Improvement Plan with actions, responsibilities and measurable outcomes.
Course Resources
View Course Brochure →View Detailed Course Outline →
Brochure languages do not indicate confirmed teaching languages.
Course at a Glance
A visual overview of BM101, including the key management issues, learning focus and programme information.
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